Returns & Refunds
We want you to be delighted with your purchase. If you're not completely satisfied, you may return items within 30 days of the purchase date for a full refund or exchange.
Eligibility Criteria:
Items must be unused, in their original condition, and in the original packaging.
Please contact us at info@thecraftatelier.co.uk before returning any items. This helps us process your request efficiently.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Processing Time:
Returns are processed within 10–14 days after we receive the returned items.
How to Initiate a Return:
Email us at info@thecraftatelier.co.uk with your order number and reason for return.
We'll provide you with return instructions and the return address.
Once we receive and inspect the returned item(s), we'll notify you about the approval or rejection of your refund.